Terms of service
Last updated: June, 2022
These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your relationship with https://www.koibi.com website (the “Service”) operated by Koibi (“us”, “we”, or “our”).
Please read these Terms and Conditions carefully before using the Service.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment methods (s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.
We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
Availability, Errors and Inaccuracies
We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be priced mistakenly, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other websites.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
Contests, Sweepstakes and Promotions
When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
The Service and its original content, features and functionality are and will remain the exclusive property of Koibi and its licensors. The Service is protected by copyright, trademark, and other laws of both Sweden and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Koibi.
Links To Other Web Sites
Our Service may contain links to third-party websites or services that are not owned or controlled by Koibi.
Koibi has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that Koibi shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
Limitation Of Liability
In no event shall Koibi, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Koibi, its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.
These Terms shall be governed and construed in accordance with the laws of Sweden, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Returns and Exchanges
We offer a 30 days refund upon receipt of the package, if you change your mind. Christmas gifts can be returned/exchanged until January 31.
The items must be returned in their original condition and in the original, undamaged packing or similar protective tube/box. We reserve the right to refuse any returns, that do not fulfill these criteria. Please note that you are responsible for the shipping back to us.
Important! Returns and exchanges happens at your own risk and own expense (shipping costs is to be paid by you). If items arrives back to us damaged we are only able to offer a 50% refund of the products cost.
Please contact us at firstname.lastname@example.org before returning any items and remember to state your order number and relevant contact information in the e-mail.
We do our best to ship your order in a safe and secure way, but if your order for any reason or in anyway arrive damaged, please let us know straight away so we can help you solve the problem.
We always offer to send out replacements for damaged items, and in some cases additional compensation, but do not offer a full refund. If you do not want a new item shipped we kindly ask for you to initiate a return instead or make another arrangement with us.
Important: Please make sure to take photos of both the package and the damaged product and send it together with other relevant information about the claim to email@example.com.
Remember to also state your order number in the e-mail.
To have the minimum impact on the environment we print on demand directly from the nearest printing facility to your delivery country. We print in more than 20 countries to serve a global market.
We want to give you the best possible service – therefore, we offer a global wide free shipping service on all orders above 50€.
Taxes are always applied to the products sold but not the shipping costs — even you live outside of Europe.
Customs and taxes
We print on demand locally to be sustainable, provide faster shipping time, and avoid added import taxes and duties for our customers.
Please be advised that for some countries we do not have printing facilities, hence taxes and import duties may apply and are not included in the shipping costs. Thus, the payable import taxes and duties are the responsibility of the customer. Please check with your local customs office to get an idea of any duties or taxes that may apply.
Are you living in Europe, UK, USA, Canada, Brazil, Australia, Korea, or Japan? Then there is typically nothing extra to pay.
All packages are sent with track and trace. Tracking information will be sent to your e-mail address when your order is dispatched.
Processing and shipping time
We offer worldwide shipping and print from the nearest printing facility to your delivery address. We dispatch all orders typically within a couple of business days.
The below listed shipping delivery times are approximate estimates and are used as a guide for the typical service we provide. Please note that the delivery time could alter from these estimates depending on the delivery provider and the current situation both locally and globally.
Shipping time Scandinavia
2-4 business days.
Shipping time Europe (Excl. Norway, Switzerland, Greenland, Faroe Islands, Canary Islands):
2-4 business days.
Shipping time Japan:
1-3 business days.
Shipping time USA and Canada:
2-4 business days.
Shipping time Australia:
2-3 business days.
Rest of the world (incl. Norway, Switzerland, Greenland, Faroe Islands, Canary Islands):
2-10 business days.
Some countries, remote cities or islands may have longer delivery times. Please get in touch if you need a more exact delivery time for your country/city.
If you are not home upon delivery
If the delivery service at your country is not able to make the delivery they will contact you either by phone or e-mail to schedule a re-delivery.
Please Note! We can’t take responsibility for any delays out of our control, like customs delays etc.
Important: Please be aware that if you release the signature on your delivery it happens at your own risk and we will not cover if the package is lost or stolen.
If your order is delayed, please use the provided Track & Trace number or contact us to get further information about the situation.
Gift cards are not refundable and cannot be exchanged to cash. Gift cards are valid for 2 years.
Out of Stock
All products shown are in stock unless otherwise stated. However, if for some reason an item should be out of stock, you will be advised by e-mail. If the item will be in stock again, you can choose to wait or cancel the order.
Due to the calibration differences between computer monitors, tablets and smartphones, etc. the color on the poster shown on our website may vary slightly from the actual poster printed.
At Koibi your personal contact information will be treated with confidentiality, and will not be shared with any third parties. For ordering handling purposes, however, we sometimes need to share your shipping details directly with the artist or our printing partner.
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org
If you have any questions about these terms, please contact us.
Thank you for understanding and happy shopping.