Refund policy
Can I return my order?
We offer a 30 days return from the date of your receipt (shipping arrangement and costs are managed by the customer) if you change your mind.
How do I return my order?
The items must be returned in their original condition and in the original, undamaged packaging or similar protective tube/box. We reserve the right to refuse any returns that do not fulfill these criteria. Please note that you are responsible for the shipping back to us.
Important! Returns and exchanges happen at your own risk and own expense (shipping costs are to be paid by you). If any items arrive back to us damaged we are only able to offer a 50% refund.
Please contact us at hello@koibi.com before returning any items and remember to state your order number and relevant contact information in the email.
We will provide you the return address and we only accept returns delivered at the given address. If the return is sent to a post box, the return will not be processed.
If returning from outside the EU: Please make sure to fill out the correct paperwork so that the parcel will not get stuck in customs.
Is there free return shipping?
No. The return shipping cost is the customer’s own expense.
How do I get a refund for my return?
As soon as we receive and register your return, we will make a refund to the payment method you used for your order and send you a confirmation.
Can I exchange an item?
Yes. Please follow our return instructions and then you simply place a new order. In this way, you will receive the wanted item in the fastest way possible. As soon as we receive your return, you will be refunded and receive a confirmation.