FAQ

For at minimere vores påvirkning af miljøet, printer vi kun på bestilling og fra det nærmeste trykkeri i forhold til dit leveringsland.

Din order bliver printet fra et trykkeri i Norden.

Fragtpriser

Gratis fragt = Ved ordrer over 50€
Ordrer under 50€ = Fast global fragtpris på 5€

Told og afgifter

Moms er altid inkluderet i prisen på vores produkter, men ikke på fragten.

Momssatsen afhænger af din region og dit land. Alle vores priser vises inkl. moms.

Vi trykker lokalt på bestilling for at være bæredygtige, sikre hurtigere leveringstider og minimere told og afgifter for vores kunder.

Sporing

Alle pakker sendes med track & trace. Du får en e-mail med sporingsoplysninger, når din ordre er afsendt.

Behandling & leveringstid

Vi sender over hele verden og trykker fra det nærmeste trykkeri. Ordrer afsendes typisk inden for et par hverdage.

Forventede leveringstider:

• Skandinavien: 2-4 hverdage
• Europa (ekskl. Norge, Schweiz, Grønland, Færøerne, Kanarieøerne): 2-4 hverdage
• Resten af verden (inkl. Norge, Schweiz, Grønland, Færøerne, Kanarieøerne): 2-10 hverdage

Leveringstiden kan variere afhængigt af fragtfirmaet og lokale forhold. Kontakt os, hvis du vil have en mere præcis leveringstid.

Bemærk! Vi kan ikke tage ansvar for forsinkelser uden for vores kontrol, fx toldbehandling.

Kan jeg ændre leveringsadressen efter bestilling?

Desværre nej. Når ordren er afgivet, kan adressen ikke ændres.

Hvad gør jeg, hvis min ordre er forsinket?

Tjek track & trace-linket fra fragtfirmaet for opdateringer. Kontakt os gerne, hvis du har flere spørgsmål.

Jeg har ikke modtaget en ordrebekræftelse – hvad gør jeg?

Vent et par minutter og tjek din spammappe. Hvis du ikke har modtaget noget inden for 24 timer, så kontakt os.

Hvad hvis jeg afviser min levering?

Pakker returneres ikke automatisk til os og kan i værste fald blive destrueret. Kunden er ansvarlig for dette, og vi kan ikke refundere for afviste leveringer.

Can I return my order?

We offer a 30 days return from the date of your receipt (shipping arrangement and costs are managed by the customer) if you change your mind.

How do I return my order?

The items must be returned in their original condition and in the original, undamaged packaging or similar protective tube/box. We reserve the right to refuse any returns that do not fulfil these criteria. Please note that you are responsible for the shipping back to us.

Important! Returns and exchanges happen at your own risk and own expense (shipping costs are to be paid by you). If any items arrive back to us damaged we are only able to offer a 50% refund.

Please contact us at hello@koibi.com before returning any items and remember to state your order number and relevant contact information in the email.

We will provide you the return address and we only accept returns delivered at the given address. If the return is sent to a post box, the return will not be processed.

If returning from outside the EU: Please make sure to fill out the correct paperwork so that the parcel will not get stuck in customs.

Is there free return shipping?

No. The return shipping cost is the customer’s own expense.

How do I get a refund for my return?

As soon as we receive and register your return, we will make a refund to the payment method you used for your order and send you a confirmation.

Can I exchange an item?

Yes. Please follow our return instructions and then you simply place a new order. In this way, you will receive the wanted item in the fastest way possible. As soon as we receive your return, you will be refunded and receive a confirmation.

Give back to our planet

Even the smallest actions can create a big impact when we come together to improve the world we live in. At Koibi, we're committed to giving back to the planet and combating climate change. That's why we're partnering with Tree-Nation and global reforestation projects, planting a tree with every order. It’s simple: 1 print = 1 tree planted.

Sustainable sourced paper

All our art prints are printed on high-quality environmentally conscious, FSC-certified paper.

What kind of payment is accepted?

We accept payment with VISA, VISA Electron, Mastercard, Maestro, American Express, and PayPal. It is also possible to make the payment via a bank/wire transfer. Please get in touch for further details.

I get an error message when I try to pay. What now?

The payment might have been declined by your bank which there can be numerous reasons for. You might have to reach out to them in order to solve the problem. Sometimes trying again later can also be a solution.

Alternatively, you can make the payment via PayPal or try with another payment card.

Pay with gift card or voucher?

Simply enter your code in the designated code field when checking out.

PRINTS

Can I order a custom-sized print?

Usually, we do not offer custom-sized prints. Under each print, you can see the different available sizes and prices.

However, if there is a print size you can not live without, send us an email and we will have a look at the possibilities.

How is the paper quality?

All prints from Koibi are are printed on high quality 250g cotton art paper with a matte, uncoated finish and lightly textured surface that ensures a rich and vibrant display of colors. Printed with color and quality control.

Giclée is a printing technique used to attain intense, saturated colours as well as a greater variety of depth and nuances. Combined with the premium art paper, it guarantees archival conservation of colours for the highest possible age resistance.

White border/passepartout/mat

You can choose to order your poster with a printed white border.

In some cases this can highlight a design, and is advantageous if you want to use a passepartout/mat with your frame.

White border sizes:

Small: 2.5cm left-right & 3cm top/bottom ≈ 1″ / 1 ⅛″
Medium: 3.5cm ≈ 1 ⅜″
Large: 5cm ≈ 2″
X-Large: 7cm ≈ 2 ¾″

FRAMES

At the moment we don't sell frames and is not included with any prints on our shop.

Please consult your local framing shop for available options. We recommend sturdy frames and spending extra to get real glass instead of acrylic glass.

All our prints fits standard sizes, so you should be able to find a suitable frame with ease.

Note! We recommend you to prepare your frames before opening the posters to avoid the paper from warping or buckling. Please be considerate when you frame your prints and be gentle.

Is it possible to use an old frame for your prints?

Yes. Simply open the metal hinges on the back of the frame to open it and exchange the print. Make sure the size is correct.

How do I hang a frame?

Frames typically have two brackets on their back and let you choose whether to hang the frame as a landscape or portrait. We advise using screws and plugs that are suitable for your specific wall.

Frame a poster yourself is easy and can be done at your home.

See our dedicated page incl. a step-by-step guide on how to frame a poster like a pro.

I have received the wrong item. What now?

Please make sure to take photos of the wrong item + the packaging it arrived in and send it via email to our customer service.

📩 Contact: hello@koibi.com

An item is missing from my order. How do I get it?

First, please check your tracking link sent by us. If your order contains several items, it might have been shipped in more than one parcel.

If all parcels have been delivered, please email us right away with photos of what you received + the packaging it arrived in. Then we will find a solution straight away.

My print(s) has arrived damaged. What now?

We do our best to ship your order in a safe and secure way. If your order for any reason or in any way arrives damaged, please let us know straight away so we can help you solve the problem.

We always offer to send out replacements for damaged items. We do not offer a full refund. If you do not want a new item shipped, we kindly ask for you to initiate a return instead or make another arrangement with us.

Important: Please make sure to take photos of both the package and the damaged product(s) and send them together with other relevant information about the claim to hello@koibi.com.

Remember to note your order number in the email, too.

What about my privacy?

We want to give you the best possible experience. In order to learn from our visitors we ask to collect cookies so we can improve on what we do.

We have collected more information about privacy here.

Also, in order to meet the latest standards for residences of California, we have a page related to not selling personal information here.

Hvordan kontakter jeg jer?

Har du spørgsmål, som ikke er besvaret her? Skriv til os via vores kontaktformular som findes på kontakt siden.